For shipping quotes (international, expedited, overnight, 2-day, etc), place the items you would like to purchase in your cart, go to your cart, then click "Proceed to Checkout". Enter your shipping zip code and the shipping rates will automatically generate based on the item's weight and the delivery location. If the shipping rates do not generate, please contact us.
Orders are processed within two business days.
DELAYS
TOTU is not responsible for delays in shipping caused by extraneous factors (such as weather, inspections, incorrect addresses, labor disputes, and/or transportation problems). We cannot be responsible for lost or damaged packages. For any other questions or inquiries, please contact us.
DUTIES & TAXES
Orders shipped outside of the United States may be subject to import taxes, customs duties, fees, and/or VAT (Value Added Taxes) levied by the destination country. You are responsible for paying any taxes, duties, customs fees, and/or VAT charged by your government, as TOTU has no control over these charges and cannot predict what they may be. Please contact the local customs office in the relevant jurisdiction for additional information on customs policies or duties. International orders will not be refunded for failure to pay import duties, taxes or fees.
CUSTOMS VALUE
TOTU is required by law to declare an accurate commercial value on all non-U.S. shipments.
PASSPORT T&C
If you select Passport as your delivery method, you are subject to their terms and conditions.