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FAQ

Q1: How can I contact after sales service?
A1: You could contact us via: Email: support@loopee.com
Q2: How can I know if you launch a new product
A2: We will let you know via Email if you subscribe to our newsletter. You can also follow the update on our website.
Q3: How is my product warranty policy?
A3: For each of TOTU® products which you may have any problem with, we promise a straightforward 18-month warranty. To make the process hassle-free, please provide us with your order information given by us or other authorized retailers. We will initiate the warranty process either by repairing or by refunding.
Q4: How long will the customer service respond to my question?
A4: Our goal is to resolve your issue as quickly as possible. We are committed to answer your emails within 24 hours on business days.
Q5: How will you protect my personal information?
A5: Please refer to the section "Privacy Policy" for details.

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